Caso Leisure Policies

Why Buy From Us

Premium recreation equipment is a significant purchase. At Caso Leisure, we believe buying online should still come with knowledgeable guidance, genuine products, and real support when you need it.

As an authorized dealer for the brands we carry, we work directly with our brand and supplier partners to give customers a more confident way to shop premium electric mobility and water recreation equipment.

Authorized Dealer

Caso Leisure is an authorized dealer for the brands represented in our catalog.

That means you’re purchasing genuine products through authorized channels—not from an unknown marketplace seller or unauthorized third party. We work directly with our brand and supplier partners for product information, order coordination, and support.

Where a manufacturer warranty applies, your product is covered according to that manufacturer’s applicable warranty terms.

Real Human Support

High-ticket purchases often come with questions, and we’re here to answer them.

Our team is available by phone and email to help with product comparisons, specifications, compatibility, accessories, shipping, and order questions.

If you have a technical or product-specific question we can’t answer immediately, we’ll work with the appropriate brand or supplier to verify the information rather than guess.

A Carefully Curated Catalog

We don’t believe a bigger catalog is necessarily a better one.

Caso Leisure focuses on premium electric mobility and water recreation, including electric bikes, performance scooters, eFoils, electric surfboards, and yacht and waterfront equipment.

We select the brands and products we carry based on factors such as product quality, performance, intended use, manufacturer support, and overall value. Our goal is to offer products we can confidently help our customers understand and compare.

Free Standard Shipping

We offer free standard shipping on all orders to the contiguous United States.

Some of the larger products we sell require specialized or freight delivery. When they do, we help coordinate the shipment and provide the information you need to prepare for delivery.

If additional or specialized delivery services carry a separate charge, those charges will be communicated when applicable.

Clear, Straightforward Pricing

We believe you should understand what you’re paying for before placing an order.

Product pricing is displayed clearly on our website, and we don’t believe in adding unexpected product charges after you’ve made your decision to buy. When a product has special shipping or delivery requirements, we aim to communicate those details as clearly as possible.

Guidance for the Products We Sell

Specifications can be overwhelming when you’re comparing premium equipment.

Range, motor power, battery configuration, dimensions, weight capacity, riding environment, experience level, compatibility, and included accessories can all affect which product is right for you.

We’ll help you look beyond the spec sheet and understand the practical differences between the options you’re considering.

Secure Online Checkout

Purchases are processed through our secure online checkout.

All currently available payment methods are displayed at checkout, allowing you to select from the payment options supported by our store at the time of purchase.

Support After Your Order

Our support doesn’t stop once you’ve checked out.

We’re available to assist with order questions, tracking, shipping and delivery coordination, and general post-purchase support. When an issue requires manufacturer-specific technical or warranty assistance, we’ll help connect the process with the appropriate brand or supplier.

Questions Before You Buy?

We encourage you to contact us before placing an order if you’re unsure which model, configuration, or product is right for you.

Tell us what you’re considering, how you plan to use it, and what’s most important to you. We’ll help you compare your options and make a more informed decision.

Caso Leisure
Email: support@casoleisure.com
Phone: +1 (877) 478-3361
Hours: Monday–Friday, 9:00 AM–5:00 PM ET