Effective Date: August 31, 2026
1. Manufacturer Warranty Coverage
Caso Leisure is an authorized dealer for the brands we carry. Products purchased through Caso Leisure are genuine products sourced through authorized manufacturer or distribution channels.
Products are covered by the applicable manufacturer’s warranty where provided by the manufacturer. Warranty periods, covered components, exclusions, remedies, and claim requirements vary by brand and product.
The manufacturer’s warranty terms applicable to your specific product govern its warranty coverage.
If you would like to confirm the warranty terms for a product before placing an order, please contact us and we will help you obtain the applicable information.
2. What Manufacturer Warranties Generally Cover
Depending on the manufacturer and product, warranty coverage may include defects in materials, workmanship, or covered components that occur during normal and intended use.
Coverage varies significantly between manufacturers and products. A warranty for an electric bike, for example, may have different terms for its frame, battery, motor, electrical components, and accessories.
Caso Leisure does not independently extend or modify a manufacturer’s warranty unless expressly stated in writing.
3. What May Not Be Covered
Specific exclusions are determined by the applicable manufacturer’s warranty. Depending on the product and manufacturer, exclusions may include:
- Normal wear and tear or consumable components
- Accidental or physical damage
- Misuse, abuse, neglect, or improper operation
- Improper storage or maintenance
- Water or environmental damage beyond the product’s rated capabilities
- Unauthorized modifications or repairs
- Damage resulting from failure to follow manufacturer instructions
- Commercial or unintended use where excluded by the manufacturer’s warranty
- Cosmetic damage that does not result from a covered manufacturing defect
This list is provided as general guidance only. The manufacturer’s warranty terms for your specific product determine what is and is not covered.
4. How to File a Warranty Claim
If you believe your product has a warranty-covered issue, contact Caso Leisure at support@casoleisure.com.
Please include:
- Your Caso Leisure order number
- Product and model
- A clear description of the issue
- Photos or videos showing the problem, when applicable
- Any additional information reasonably requested to evaluate the claim
Keeping the product, packaging, serial number, and proof of purchase available may help with the warranty process.
5. What Happens After You Contact Us
We will review the information you provide and, when appropriate, assist in coordinating the claim with the applicable manufacturer or supplier.
Depending on the manufacturer’s warranty terms and its assessment of the issue, a resolution may involve troubleshooting, replacement components, repair, service, product replacement, or another remedy provided under the manufacturer’s warranty.
The available remedy is determined by the applicable warranty terms and circumstances of the claim. Caso Leisure cannot guarantee a particular warranty outcome before the claim has been evaluated.
6. Warranty Service and Shipping
Warranty service procedures vary by manufacturer and product. Some issues may be resolved remotely or through replacement parts, while others may require inspection, repair, return shipment, or service through a designated provider.
Responsibility for shipping, labor, removal, installation, or other costs associated with a warranty claim is determined by the applicable manufacturer’s warranty.
We will help you understand the applicable process when you contact us.
7. Damage During Shipping
Shipping damage is not necessarily the same as a manufacturer warranty claim.
If your order arrives with visible damage, please photograph the product and packaging and contact us promptly at support@casoleisure.com. For freight deliveries, please inspect the shipment at delivery and note visible damage with the carrier when possible.
This helps us address shipping-related issues with the appropriate carrier, supplier, or manufacturer.
8. Warranty Terms May Vary
Because Caso Leisure carries products from multiple manufacturers, there is no single warranty period or set of coverage terms that applies to every product in our catalog.
Manufacturer warranty policies may also be updated from time to time. The warranty applicable to a particular purchase is subject to the manufacturer’s terms for that product.
If there is any inconsistency between this general Warranty Policy and the applicable manufacturer’s warranty, the manufacturer’s specific warranty terms govern the manufacturer’s warranty coverage.
9. Questions or Warranty Assistance
If you have questions about warranty coverage before purchasing or need assistance with a product you’ve already purchased, please contact us:
Caso Leisure LLC
Email: support@casoleisure.com
Phone: +1 (877) 478-3361
Hours: Monday–Friday, 9:00 AM–5:00 PM ET
We’re happy to help you identify the applicable warranty information and navigate the next steps.