Is Caso Leisure an authorized dealer?
Yes. Caso Leisure is an authorized dealer for the brands we carry. Our products are sourced through authorized manufacturer and distribution channels, so you can shop with confidence that you’re purchasing genuine products.
Manufacturer warranty terms vary by brand and product. Please refer to the applicable product information and warranty terms for specific coverage.
Do your products come with a warranty?
Products sold by Caso Leisure are covered by the applicable manufacturer’s warranty when provided by the manufacturer.
Warranty periods, coverage, exclusions, and claim procedures vary by brand and product. If you’re considering a product and would like to confirm its warranty coverage before ordering, contact us and we’ll be happy to help.
Do you offer free shipping?
Yes. Caso Leisure offers free standard shipping on all orders to the contiguous United States.
Some oversized or specialized products may require freight delivery or additional delivery services. Any applicable special delivery requirements or charges will be communicated when relevant.
Do you offer freight shipping for large equipment?
Yes. Certain large or heavy products are delivered via freight rather than standard parcel carriers.
Freight delivery procedures vary depending on the product, manufacturer, and destination. Tracking and available delivery information will be provided as your order is fulfilled. If you’re ordering a particularly large item and have questions about delivery requirements, contact us before purchasing.
How long does shipping take?
Processing and transit times vary by product, brand, warehouse, and delivery location.
Estimated shipping information is provided where available, and you’ll receive tracking information once your order ships. Larger products requiring freight delivery may take longer and may require additional delivery coordination.
Please see our Shipping Policy for complete shipping information.
Can I return a product if I change my mind?
Return eligibility depends on the product and the conditions outlined in our Return and Refund Policy.
Because we sell high-value and, in some cases, oversized equipment, return requirements can differ from those of a typical retail purchase. Products generally must meet the applicable return conditions, and certain products or circumstances may be excluded.
Please review our Return and Refund Policy before purchasing, or contact us if you’d like to confirm whether a particular product is eligible for return.
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible.
Whether an order can be cancelled depends on its fulfillment status. Once an order has entered fulfillment or shipped, cancellation may no longer be possible and the applicable return terms may instead apply.
Please see our Cancellation Policy for complete details.
What payment methods do you accept?
Available payment methods are displayed directly at checkout.
Because payment options may change over time or vary depending on the order or device, the checkout page will always show the payment methods currently available for your purchase.
Is checkout secure?
Yes. Orders are processed through Shopify’s secure checkout infrastructure. Payment information is handled through the payment methods and processors available through our checkout.
How do I track my order?
Once tracking information becomes available, it will be sent to the email address associated with your order.
You can also use our Track My Order page to check your order’s shipping status.
Are your products new or refurbished?
The products in our standard catalog are sold as new products, unless a product is explicitly identified otherwise on its product page.
We do not represent refurbished, used, demo, or open-box merchandise as new.
What if my order arrives damaged?
Please inspect your shipment when it arrives.
If you notice visible damage, photograph the packaging and product before disposing of any materials. For freight deliveries, note visible damage with the carrier at the time of delivery when possible.
Then contact Caso Leisure promptly at support@casoleisure.com with your order number and photos or videos showing the damage. We’ll help determine the appropriate next steps with the carrier, manufacturer, or supplier.
Can you help me choose the right product?
Absolutely. That’s an important part of what we offer.
If you’re comparing models or aren’t sure which product fits your intended use, contact us. We can help you compare specifications, intended use, compatibility, features, and other practical differences.
If a question requires information directly from a manufacturer, we’ll work to verify it rather than guess.
Who do I contact if I need help?
Our team is available for product questions, order assistance, shipping questions, and general support.
Email: support@casoleisure.com
Phone: +1 (877) 478-3361
Hours: Monday–Friday, 9:00 AM–5:00 PM ET
We aim to respond to inquiries within 24 hours.